1. Introduction
This Acceptable Use Policy ("AUP") governs your use of the Chameleon Inflatables website, customer portal, and related online services (collectively, the "Services"). By accessing or using our Services, you agree to comply with this policy.
2. Who This Applies To
This policy applies to all users of our Services, including:
•Website visitors
•Registered customer portal users
•Customers placing quotes or orders (online, by phone, or in person)
•Anyone submitting inquiries, custom designs, or repair requests through our platforms
3. Acceptable Use
You may use our Services for lawful purposes, including:
•Browsing our catalogue of inflatable products
•Placing orders or requesting quotes
•Submitting custom design inquiries
•Managing your account and viewing order history
•Contacting us for support, information, or service plans
4. Prohibited Conduct
You may not use our Services to:
Account & Identity
•Create accounts using false, misleading, or another person's information
•Impersonate another person, business, or entity
•Share your account credentials or allow others to use your account
•Register multiple accounts to circumvent restrictions or abuse promotions
Fraud & Financial Abuse
•Submit fraudulent orders, payments, or chargebacks
•Use stolen or unauthorised payment methods
•Place orders with no genuine intention to pay
•Abuse our deposit, refund, or cancellation policies
Harmful or Abusive Behaviour
•Harass, threaten, abuse, or intimidate our staff or other customers
•Use offensive, discriminatory, or hateful language in any communication
•Engage in any form of bullying, stalking, or harassment
•Make threats of physical harm or damage to persons or property
Technical Abuse
•Attempt to hack, bypass security, or gain unauthorised access to any part of our Services
•Probe, scan, or test the vulnerability of our systems
•Introduce viruses, malware, or any malicious code
•Use automated tools (bots, scrapers, crawlers) to extract data from our website without written permission
•Overload, disrupt, or interfere with the normal operation of our Services
Content Abuse
•Upload, submit, or share content that is illegal, obscene, pornographic, violent, or otherwise inappropriate
•Submit custom design requests or inquiry photos that contain offensive imagery or content
•Infringe on the intellectual property, copyright, or trademark rights of others
•Submit content that promotes illegal activities or harmful conduct
Commercial Abuse
•Resell, redistribute, or commercially exploit our products without a written reseller agreement
•Use our Services to compete directly with Chameleon Inflatables
•Scrape or copy our product listings, images, pricing, or content for commercial use
•Use our platform to advertise or promote competing products or services
Spam & Unsolicited Communication
•Send spam, bulk messages, or unsolicited marketing communications through our contact forms or customer portal
•Use our email or messaging systems for purposes other than legitimate communication with Chameleon Inflatables
5. Use of Our Content
All content on our website (images, descriptions, designs, branding) is protected by copyright and belongs to Chameleon Inflatables unless otherwise stated.
Permitted Use of Images
You may share our product photographs on social media, party invitations, or personal event promotions, provided that:
•You credit and tag @chameleoninflatables (or equivalent on the platform)
•The use is not commercial or competitive in nature
•You do not alter the images to remove watermarks or branding
•You do not imply endorsement or partnership where none exists
Not Permitted Without Permission
•Use of our images, logos, or branding on commercial products, marketing materials, or in paid advertisements
•Use of our content by competitor businesses or inflatable resellers
•Downloading or republishing bulk quantities of our content
If you would like to use our content in a way not covered above, please contact us — we're generally happy to accommodate reasonable requests.
6. User-Submitted Content
When you submit content to our Services (e.g. custom design descriptions, inquiry photos, repair request images):
•You confirm you own the content or have permission to share it
•You grant Chameleon Inflatables permission to use the content for the purpose of fulfilling your request (e.g. quoting, manufacturing, repairing)
•You are responsible for the legality and appropriateness of your submissions
•We reserve the right to remove or refuse to process any submission that violates this policy
7. Enforcement
We take violations of this policy seriously. If you breach this Acceptable Use Policy, we reserve the right to take one or more of the following actions, without prior notice:
Account Actions
•Issue a warning
•Suspend or permanently terminate your customer portal account
•Refuse to process current or future orders
•Cancel pending orders (with deposits handled per our Returns & Refunds Policy)
•Block your access to our website and services
Legal Action
For serious violations, we may:
•Report the incident to the South African Police Service or other relevant authorities
•Pursue civil legal action to recover damages
•Cooperate with law enforcement investigations
•Preserve and disclose user data as required by law or court order
Serious violations include, but are not limited to, fraud, threats of violence, hacking attempts, large-scale content theft, and criminal conduct.
8. Reporting Violations
If you become aware of any misuse of our Services, or content that violates this policy, please report it to us:
•Email: sales@chameleoninflatables.co.za
•Phone: +27 83 589 0574
We will investigate all credible reports and take appropriate action.
9. Changes to This Policy
We may update this Acceptable Use Policy from time to time. Any changes will be posted on our website. Your continued use of our Services after an update constitutes acceptance of the revised policy.
10. Contact Us
If you have questions about what is or is not permitted under this policy, please contact us before engaging in the activity in question:
•Email: sales@chameleoninflatables.co.za
•Phone: +27 83 589 0574
•Address: 14 Pommery Road, Nietgedacht, Fourways
