Frequently Asked Questions

Yes! We use advanced **CAD technology** to design your inflatable, and our **CNC cutter** delivers accurate cuts. Custom orders typically take **30 to 40 working days** from payment receipt.

Yes! You can personalize the colors of any jumping castle from our existing range, usually at **no extra charge**. Simply let our office know your color preferences when placing your order.

Yes! Your branding is printed on durable PVC banner material and attached using **Velcro**, ensuring a secure yet removable fit. This allows you to easily change or replace the prints without returning the entire inflatable to our factory.

No, you'll need to provide print-ready artwork in a high-resolution format (PDF, AI, or EPS). You can choose where the branding goes on your castle. The printing cost depends on the size and will be included in your quotation. If you don't have print-ready artwork, we can refer you to a graphic designer.

These are estimated timeframes and we often complete orders ahead of schedule.

Yes! We ship throughout South Africa and internationally.

Delays may occur due to material shortages or high demand. If a delay arises, we'll notify you as soon as possible with an updated status and do everything we can to expedite your order.

For international orders, you as the client are responsible for handling customs clearance, including any duties or taxes. We'll provide all necessary documentation—such as invoices and shipping details—to make the customs process as smooth as possible.

Very occasionally delivery is delayed by circumstances outside our control — extreme weather, load shedding, transport disruptions, or supply shortages. This is covered by the **force majeure** clause in our Terms & Conditions §12.

In such cases:

If the delay is within our control (e.g. a material shortage on our side), we will update you proactively and, where necessary, offer you the option of a full refund per our Returns & Refunds Policy.

Chameleon Inflatables is a sister company to SA Jumping Castles, a prominent jumping castle rental company serving most of Gauteng. Alongside Big 5 Canvas and Tents, they are part of a group committed to delivering high-quality products and services across the inflatable, tent, and canvas industries.

Chameleon Inflatables specializes in manufacturing and selling a diverse range of inflatables, including marketing inflatables and inflatable spray booths.

Since **2012**. We started as a small operation with just one sewing machine, sketching designs in a notebook. Today, we operate a large factory with numerous sewing machines, two welding machines, and a state-of-the-art CNC textile cutting machine.

Yes — please book an appointment in advance. We don't keep jumping castles in stock for viewing as each one is made to order, and a booking ensures someone is available to show you around.

When you arrive, our team will brief you on our workshop safety rules:

If an in-person visit isn't convenient, you can explore our full range through photos in our online catalogue.

**Workshop hours:** Monday to Friday, 08:00 – 17:00. Closed Saturdays, Sundays, and public holidays.

**December shutdown:** We close for approximately 3–4 weeks over the festive season, typically from shortly before Christmas until mid-January. Exact dates are confirmed on our website roughly 6 weeks in advance. Please plan bulk or time-critical orders well ahead of the shutdown.

**After hours:** Please email and we will respond the next working day.

We take data protection seriously and comply with the **Protection of Personal Information Act (POPIA)**. In brief:

See our Privacy Policy for full details.

Our inflatables are made with premium, locally sourced materials:

Ordering a jumping castle from Chameleon Inflatables is simple and straightforward. Follow these steps:

1. **Contact Us:** Reach out to our team via phone, email, or our website's contact form to discuss your needs and get a quote.

2. **Confirm Your Order:** Once you've chosen your inflatable, we'll provide you with an order summary and payment details.

3. **Pay the Deposit:** We require a 70% deposit to secure your order and begin production.

4. **Final Payment:** The remaining 30% is due before delivery or pickup.

5. **Delivery:** After full payment, we'll arrange for your jumping castle to be delivered or made available for pickup.

It depends on where your order is in our production flow:

**Before production begins:** Contact us as soon as possible. An administrative fee applies (the greater of 10% of the order value or R500). The balance of your deposit is refunded to the same account the payment came from.

**After production has started:** Your deposit is non-refundable — materials are cut and assembly is under way. We will not require the remaining 30% if you choose to cancel at this stage.

**After full payment, but before dispatch (standard products only):** You may cancel with a 15% restocking fee. The balance is refunded.

**If Chameleon cancels** (we are unable to fulfil your order): You receive a full refund of all payments within 14 business days, with no fee.

All refunds are paid back to the same account the payment came from. Full detail in our Terms & Conditions §5.

Yes! We provide layby plans of **3, 6, or 12 months**, allowing you to spread payments over a period that suits your budget.

We accept:

**Before Production Begins:** If you'd like to modify your order—such as changing the design, size, or quantity—you can do so provided we haven't started manufacturing yet.

**After Production Starts:** Once production has begun, we're unable to make changes as materials are cut and resources are committed specifically to your order.

Reach out to our team immediately if you're considering a change.

Beyond our layby options, we do not currently provide other financing plans. You can complete your order using EFT, card payments, or cash, whichever suits you best.

The 70% deposit secures your place in our production schedule and covers the initial costs of materials and labour allocated specifically to your order. Whether it is refundable depends on where your order is:

All refunds are paid back to the same account the original payment came from. Full detail in our Terms & Conditions §5.

Yes, in certain circumstances. The short version:

All refunds are paid back to the same account the original payment came from. Full detail in our Terms & Conditions §5 and Returns & Refunds Policy.

All refunds are paid back to the **same account the original payment came from** — whether that's the bank account you EFT'd from, the card you paid with, or the gateway you used.

We do not refund to a different bank account, even on request. This rule protects both parties against fraud.

Refunds approved by our Director are typically processed within **5 business days**. We'll let you know once the refund is sent so you can watch for it on your statement.

Yes — we take payment security seriously:

See our Payment Security Policy for the full detail.

We are **not a VAT-registered company**, so we don't charge Value Added Tax (VAT) on our jumping castles or water slides. Our prices reflect the total cost with no additional VAT fees added.

The prices displayed cover the essentials:

Additional items available separately:

No hidden costs. Any extras beyond the quoted price will be clearly outlined, including:

Every order placed through our **online shop receives an automatic 5% discount at checkout** — no code, no request needed. This applies to every inflatable in our catalogue.

For larger or more complex custom orders, please contact our team directly and we will review pricing on a case-by-case basis.

Our inflatables are designed for use in winds up to **25 km/h**. Above this threshold the structure becomes unstable, and damage to the castle or injury to users becomes a real risk.

Check the wind forecast before any event. If winds exceed or are forecast to exceed 25 km/h:

Damage caused by use in winds above 25 km/h is excluded from our warranty.

For safe use and to protect your inflatable:

Weather damage (wind, storm, lightning, hail, flooding) is excluded from the warranty.

Before every use:

1. **Inspect** the inflatable for damage — tears, loose seams, faulty valves, worn anchor points.

2. **Choose the site** — flat, clean, free of sharp objects, well away from water, fire, BBQs, and electrical lines.

3. **Clearance** — at least **2 metres** of clear space on all sides and overhead.

4. **Anchoring** — always required, without exception:

- On grass: proper anchor stakes at every anchor point.

- On hard surfaces: sandbags of at least **15 kg each** at every anchor point.

5. **Blower** — connect and keep running continuously during use. Never disconnect the blower with users inside.

6. **Supervision** — a sober, attentive adult supervisor is present before any user enters. See "Who should supervise users?"

Skipping anchoring or clearance is one of the most common causes of serious incidents — never take shortcuts here.

Every inflatable in use needs active adult supervision:

- **Under 3s:** with a supervising adult inside, separate from older children.

- **3–7 year olds:** separate session from older or bigger children.

- **Older / larger children:** supervised for safe behaviour — no flips, somersaults, climbing on walls, or rough-housing.

Users under the influence of alcohol or drugs are never permitted.

Remove shoes, jewellery, sharp objects, glasses (where possible), and empty pockets before entering the inflatable.

For safety, the following people should NOT use an inflatable jumping castle:

If in doubt, consult a medical professional before use.

Proper storage protects your warranty and extends the life of the product:

1. **Clean** the surface of dust, mud, and debris before packing.

2. **Dry thoroughly** — storing damp or wet causes mould and seam damage.

3. **Pack** into the supplied carry bag without sharp folds or undue pressure.

4. **Store** in a cool, dry, well-ventilated area, out of direct sunlight.

5. **Keep away from** sharp objects, chemicals, solvents, rodents, and pets.

Storing while damp, stacking heavy items on top, or leaving the inflatable exposed to pests is considered improper storage and may affect warranty coverage.

If someone is injured — or anything dangerous happens — while using one of our products, please:

1. **Prioritise safety.** Get medical attention for anyone injured. Emergency services: **10177** (landline) or **112** (mobile).

2. **Preserve the product.** Do not dispose of, repair, or alter it. We will arrange for inspection.

3. **Contact us immediately** — call **+27 83 589 0574** or email sales@chameleoninflatables.co.za.

Please include: what happened, when, where, who was affected, photos if safe to take, and any medical attention sought.

Our Director handles every product-safety matter personally. We take these reports extremely seriously — your honest account helps us learn and keep others safe.

Yes — our inflatables are suitable for commercial rental, schools, day-cares, and entertainment venues.

If you use one of our products commercially, you are responsible for:

Our warranty covers personal and commercial use equally — the coverage is identical. For high-volume rental operators, ask us about our service plan (available to registered SA Jumping Castles vendors).

Yes — every inflatable comes with a **1-year carry-in warranty** covering defects in workmanship and materials.

Key terms:

For the full list of what's covered and excluded, see our Warranty Policy and the FAQ "What is NOT covered by the warranty?"

Yes — we repair both jumping castles and water slides, whether purchased from us or elsewhere. Our production manager inspects the item and provides a detailed cost estimate within **2 working days** of receipt.

**Repair turnaround** (from start of work):

**Important:** Paid repairs require **100% payment upfront** before work begins. Warranty repairs are free of charge where the defect is covered by the warranty.

Every repair carries a **3-month warranty on the repaired area**, separate from any product warranty.

Products must be clean and dry on drop-off. Custom repair quotes are valid for 30 days.

The warranty covers:

**Not covered:** Normal wear and tear, misuse, damage unrelated to manufacturing defects. The blower is covered under the supplier's separate warranty.

The warranty excludes:

See our Warranty Policy for the full terms.

Yes — our production manager will evaluate your inflatable regardless of its origin.

Process:

Products must be clean and dry on drop-off. Uncollected repaired items receive a reminder at 60 days and may be disposed of or sold at 90 days per our Repair & Service Terms Policy.

Yes — a **4-year free-repair service plan** is included at no additional cost with eligible jumping castle purchases, for registered SA Jumping Castles vendors.

Covered at no charge:

Covered at a discounted rate:

**Eligibility:** Registered SA Jumping Castles vendor + eligible castle model + proof of purchase. The plan suspends immediately on loss of vendor status and transfers only to another registered SA Jumping Castles vendor on sale.

See our full Service Plan Terms Policy for details.

Please contact us **within 48 hours** of delivery or collection so we can assess and remedy:

Include photos of the damage and, where relevant, photos of the packaging as it arrived. We'll respond promptly and arrange:

Reporting outside the 48-hour window makes it difficult to distinguish damage in transit from subsequent use, and may affect the remedy available. See our Returns & Refunds Policy for full details.